Frequently Asked Questions
Everything you need to know about your EquiZone Online experience.
How long does international shipping take?
We offer worldwide shipping via premium carriers. Standard international delivery typically takes 5-10 business days, while express options can arrive within 2-4 business days depending on your location.
What is your return policy for riding gear?
We accept returns within 30 days of delivery. Items must be in their original, unused condition with all tags and packaging intact. Please note that customized or safety equipment like riding helmets may have specific return restrictions.
How do I ensure I order the correct size for my horse?
Each product page features a detailed size guide. We recommend measuring your horse or current equipment and comparing it to our charts. If you are between sizes, our equestrian experts are available via chat to provide personalized advice.
Which payment methods do you accept?
EquiZone Online accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services like Klarna and Afterpay in supported regions.
Are the products on your site authentic?
Yes, we are an authorized retailer for all brands listed on our store, including premium names like Kingsland, Eskadron, and Pikeur. Every item is guaranteed 100% authentic and sourced directly from the manufacturers.
How can I track my order?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.